Resort Pass & Ticket Policies

Before purchasing a pass, we kindly ask you to review our policies outlined below.

Cancellation & refund policy

No refunds, credits or transfers. Prices may vary for special events and holiday weekends.

Non-Refundable and Non-Returnable Items:

• Resort Passes
• Tickets
• Gift cards
• Downloadable software products
• Certain health and personal care items

No in/out privileges

Resort Passes provide single-entry access to the property. If you leave, a new pass will be required for re-entry.

Casa Oliver Resort Pass - Legal Disclaimer and Release of Liability

1. Assumption of Risk and Release of Liability

By entering the premises of Casa Oliver Hotel and Resort, Oliver’s Den (The Maze) (hereinafter referred to as “the Property”), you, as a guest, visitor, or ticket purchaser, voluntarily assume all risks associated with your presence, participation, and activities on the Property. These risks may include but are not limited to:

• Injury from physical activities, attractions, or equipment;
• Injury caused by other patrons, environmental conditions, or unforeseen events;
• Damage, loss, or theft of personal property.

You expressly agree that Casa Oliver Hotel and Resort, Oliver’s Den, The Maze, its owners, operators, employees, agents, affiliates, and contractors (collectively “the Released Parties”) shall not be held liable for any injury, loss, or damage to persons or personal properties (including vehicles), whether caused by negligence, accident, or otherwise, to the fullest extent permitted by law.

2. Inherent Risk Acknowledgment

Participation in activities, attractions, and experiences at the Property involves inherent risks that cannot be eliminated regardless of the care taken. These risks include but are not limited to:

• Uneven terrain, low lighting, and other environmental hazards,
• Physical challenges presented by attractions and event setups,
• Contact with other guests, employees, or participants in crowded areas,
• Situations beyond the control of the Released Parties, such as acts of nature or equipment failure.

By entering the Property, you acknowledge and accept that these inherent risks exist and that participation in activities is voluntary.

3. Guest Responsibilities

Guests are required to adhere to all posted rules, instructions, and staff directives. Failure to comply may result in immediate removal from the Property without refund or compensation.

4. Search Policy

By entering the Property or purchasing a pass (ticket) for entry, you consent to the following:

• Search of my Person: I consent to the search of my person.
• Search of Possessions: Your bags, lockers, vehicles, and any other property brought onto the premises may be subject to search at any time for any reason.
• Refusal of Search: Refusal to comply with a search request will result in removal from the Property and permanent expulsion without refund.
• Prohibited Items: Any items deemed dangerous, illegal, or in violation of Property policies will be confiscated. Legal authorities may be contacted when necessary.

5. Clear Bag Policy

To ensure a safe and enjoyable experience for all our guests and visitors, we implemented a clear bag policy. This policy helps streamline entry, reduce security checks, and maintain a secure environment throughout the resort.

Approved Bags

Visitors may bring the following types of bags onto the resort premises:

• Clear plastic, vinyl, or PVC bags not exceeding 12″ x 6″ x 12″.
• Small clear clutch bags, no larger than 4.5″ x 6.5″.
• A resealable, gallon-sized transparent plastic storage bag.

Prohibited Bags

• The following items are not allowed inside the resort:
• Backpacks, drawstring bags, and duffel bags that are not clear.
• Purses, sling bags, or totes larger than the approved small clutch size.
• Any opaque bags, regardless of size.
• Bags with hidden compartments, excessive zippers, or non-transparent materials.

Exceptions

Medical bags are permitted but will be subject to additional screening at designated security points. Please notify staff on arrival for assistance. We appreciate your cooperation in following this policy, as it ensures a safe and relaxing environment for all. If you have questions, contact our customer service team. Thank you!

6. Surveillance and Monitoring

By entering the Property, you acknowledge and consent to the following:

• Video and Audio Surveillance: All areas of the Property, including but not limited to interior and exterior spaces, common areas, parking lots, and event venues, are subject to 24/7 video and audio surveillance for safety, security, and operational purposes.
• Facial Recognition and AI Monitoring: The Property utilizes facial recognition technology and artificial intelligence monitoring systems to enhance security, prevent unauthorized access, and ensure the safety of all guests and staff.
• Data Collection and Use: Data collected through these systems may include video and audio recordings, facial recognition data, and other monitoring outputs. This data may be stored securely and used in accordance with applicable laws for purposes such as security, investigations, and operational improvement.
• Release of Liability: By entering the Property, you release Casa Oliver Hotel & Resort, The Maze, and all associated parties from any claims related to the use, collection, or storage of surveillance data, including but not limited to privacy violations, data breaches, or misidentification.
• Refusal to accept these terms will result in denial of entry or removal from the Property.

7. Photography, Videography, and Publicity

By entering the Property, you grant Casa Oliver Hotel & Resort and The Maze the irrevocable right to use your likeness in any photographs, videos, or other recordings taken during your visit for marketing, promotional, or any other lawful purposes without compensation.

8. Force Majeure

The Released Parties shall not be held liable for failure to provide access or services due to events beyond their control, including but not limited to acts of God, pandemics, extreme weather, or other unforeseen circumstances.

9. Indemnification

You agree to indemnify and hold harmless the Released Parties from any claims, lawsuits, or damages resulting from your actions or behavior while on the Property.

10. Governing Law

This agreement shall be governed by and construed in accordance with the laws of The State Of California, County Of Riverside, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts therein.

11. Additional terms

• I acknowledge that this resort visitor pass grants me access to all resort grounds and amenities, except for rooms and areas exclusively reserved for hotel guests with bookings.
• I acknowledge that all illegal activities, including the use of prohibited substances, are strictly forbidden and will be reported to law enforcement.
• Food and beverages are not included, except during special events.
• Certain areas of the resort may be temporarily unavailable due to cleaning, maintenance, or private events.
• Outdoor furniture and equipment may not be provided.
• Casa Oliver Hotel & Resort is a clothing-optional destination designed specifically for the gay men’s community. I am comfortable with both nudity and homosexuality.
• Intimate activities are allowed only in private rooms.
• Access to the property is strictly for individuals who are 18 years or older. Please ensure you bring a valid ID for age verification.

This is a privately owned facility, not open to the public. Management reserves the right to deny service to anyone who refuses to comply with our policies, ensuring the comfort and enjoyment of all guests. Anyone who violates these rules will be removed from the property without a refund and will receive a permanent ban from Casa Oliver Hotel & Resort.

By purchasing a resort pass (ticket), making a reservation, or entering the Property, you acknowledge that you have read, understood, and agreed to the terms of this Legal Disclaimer and agreed to the terms of this Legal Disclaimer and Release of Liability.

Casa Oliver Hotel & Resort Wi-Fi Legal Disclaimer and Release of Liability

Welcome to the Casa Oliver Hotel & Resort Wi-Fi network (“Wi-Fi” or “Network”). By accessing or using our Wi-Fi, you (“User”) agree to the terms and conditions outlined below. If you do not agree, please disconnect from the Network immediately.

1. User Responsibilities

Users of the Casa Oliver Hotel & Resort Wi-Fi network are solely responsible for any activity conducted via their connected devices. You agree to use the Network strictly for legal and appropriate purposes. This includes refraining from activities such as, but not limited to:

• Accessing, sharing, or storing illegal content or copyrighted material without authorization.
• Engaging in fraudulent, harassing, or harmful activities, such as phishing or spreading malware.
• Distributing obscene, defamatory, or otherwise unlawful materials.

Users are responsible for ensuring their devices have proper security measures, including up-to-date antivirus software and firewalls, to mitigate risks of unauthorized access or malware infections.

2. Limitations of Liability

Casa Oliver Hotel & Resort provides this Wi-Fi network as a complimentary service and makes no guarantees regarding its availability, reliability, speed, or security. Service interruptions, data loss, or reduced performance may occur. The Hotel shall not be liable for any damages, losses, or injuries resulting from your use of the Network, including, but not limited to:

• Unauthorized access to your personal data.
• Malicious attacks such as hacking, phishing, or malware infections.
• Loss or corruption of data during your use of the Network.

The Hotel disclaims all liability for any action or conduct by third-party internet service providers or unauthorized entities that may occur while you are connected to the Network.

3. Privacy and Security

Casa Oliver Hotel & Resort does not actively monitor or store the content of your online activities; however, connectivity logs (such as device IP/MAC addresses, session durations, and other metadata) may be collected to ensure network stability and appropriate usage in accordance with California laws. While the Wi-Fi employs encryption and other security measures where possible, it is not immune to security vulnerabilities. Users should avoid transmitting sensitive personal, financial, or proprietary information over the Network. Users explicitly agree that they are using the Network at their own risk and acknowledge potential security risks, including data breaches or unauthorized access to connected devices.

4. Appropriate Use of the Network

Casa Oliver Hotel & Resort reserves the right to monitor, restrict, or terminate connections found engaging in prohibited or disruptive activities, including excessive bandwidth use or interference with other user’s access to the Network. Unauthorized attempts to access or breach the security of the Network or other connected devices are strictly prohibited and may result in the restriction of Network access, immediate eviction from the property, and/or notification to law enforcement authorities.

5. Indemnification

By using the Wi-Fi, you agree to indemnify and hold harmless Casa Oliver Hotel & Resort, its employees, and affiliates from any claims, damages, or liabilities arising out of your use or misuse of the Network.

6. Amendments to Disclaimer

Casa Oliver Hotel & Resort may update this disclaimer from time to time to reflect changes in laws, technology, or business practices. Updates will become effective immediately upon posting.

7. Applicable Law

This disclaimer is governed by the laws of the State of California. Any legal disputes arising from the use of the Wi-Fi shall be resolved exclusively in a court of competent jurisdiction within California. For technical assistance or questions regarding this Wi-Fi service, please contact the front desk.

By connecting to the Casa Oliver Hotel & Resort Wi-Fi, you acknowledge and accept the above terms and conditions.