Cancellation & refund policy
No refunds, credits or transfers. Prices may vary for special events and holiday weekends.
No in/out privileges
Resort Passes provide single-entry access to the property. If you leave, a new pass will be required for re-entry.
Legal Disclaimer and Release of Liability
1. Assumption of Risk and Release of Liability
By entering the premises of Casa Oliver Hotel and Resort and The Maze (hereinafter referred to as “the Property”), you, as a guest, visitor, or ticket purchaser, voluntarily assume all risks associated with your presence, participation, and activities on the Property. These risks may include but are not limited to:
- Injury from physical activities, attractions, or equipment;
- Injury caused by other patrons, environmental conditions, or unforeseen events;
- Damage, loss, or theft of personal property.
You expressly agree that Casa Oliver Hotel and Resort, The Maze, its owners, operators, employees, agents, affiliates, and contractors (collectively “the Released Parties”) shall not be held liable for any injury, loss, or damage to persons or personal properties (including vehicles), whether caused by negligence, accident, or otherwise, to the fullest extent permitted by law.
2. Inherent Risk Acknowledgment
Participation in activities, attractions, and experiences at the Property involves inherent risks that cannot be eliminated regardless of the care taken. These risks include but are not limited to:
- Uneven terrain, low lighting, and other environmental hazards,
- Physical challenges presented by attractions and event setups,
- Contact with other guests, employees, or participants in crowded areas,
- Situations beyond the control of the Released Parties, such as acts of nature or equipment failure.
By entering the Property, you acknowledge and accept that these inherent risks exist and that participation in activities is voluntary.
3. Guest Responsibilities
Guests are required to adhere to all posted rules, instructions, and staff directives. Failure to comply may result in immediate removal from the Property without refund or compensation.
4. Search Policy
By entering the Property or purchasing a pass (ticket) for entry, you consent to the following:
- Search of my Person: I consent to the search of my person.
- Search of Possessions: Your bags, lockers, vehicles, and any other property brought onto the premises may be subject to search at any time for any reason.
- Refusal of Search: Refusal to comply with a search request will result in removal from the Property and permanent expulsion without refund.
- Prohibited Items: Any items deemed dangerous, illegal, or in violation of Property policies will be confiscated. Legal authorities may be contacted when necessary.
5. Surveillance and Monitoring
By entering the Property, you acknowledge and consent to the following:
- Video and Audio Surveillance: All areas of the Property, including but not limited to interior and exterior spaces, common areas, parking lots, and event venues, are subject to 24/7 video and audio surveillance for safety, security, and operational purposes.
- Facial Recognition and AI Monitoring: The Property utilizes facial recognition technology and artificial intelligence monitoring systems to enhance security, prevent unauthorized access, and ensure the safety of all guests and staff.
- Data Collection and Use: Data collected through these systems may include video and audio recordings, facial recognition data, and other monitoring outputs. This data may be stored securely and used in accordance with applicable laws for purposes such as security, investigations, and operational improvement.
- Release of Liability: By entering the Property, you release Casa Oliver Hotel and Resort, The Maze, and all associated parties from any claims related to the use, collection, or storage of surveillance data, including but not limited to privacy violations, data breaches, or misidentification.
Refusal to accept these terms will result in denial of entry or removal from the Property.
6. Photography, Videography, and Publicity
By entering the Property, you grant Casa Oliver Hotel and Resort and The Maze the irrevocable right to use your likeness in any photographs, videos, or other recordings taken during your visit for marketing, promotional, or any other lawful purposes without compensation.
7. Force Majeure
The Released Parties shall not be held liable for failure to provide access or services due to events beyond their control, including but not limited to acts of God, pandemics, extreme weather, or other unforeseen circumstances.
8. Indemnification
You agree to indemnify and hold harmless the Released Parties from any claims, lawsuits, or damages resulting from your actions or behavior while on the Property.
9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of The State Of California, County Of Riverside, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts therein.
10. Additional terms
- I acknowledge that this resort visitor pass grants me access to all resort grounds and amenities, except for rooms and areas exclusively reserved for hotel guests with bookings.
- I acknowledge that all illegal activities, including the use of prohibited substances, are strictly forbidden and will be reported to law enforcement.
- Food and beverages are not included, except during special events.
- Certain areas of the resort may be temporarily unavailable due to cleaning, maintenance, or private events.
- Outdoor furniture and equipment may not be provided.
- Casa Oliver Hotel & Resort is a clothing-optional destination designed specifically for the gay men’s community. I am comfortable with both nudity and homosexuality.
- Intimate activities are allowed only in private rooms.
This is a privately owned facility, not open to the public. Management reserves the right to deny service to anyone who refuses to comply with our policies, ensuring the comfort and enjoyment of all guests. Anyone who violates these rules will be removed from the property without a refund and will receive a permanent ban from Casa Oliver Hotel & Resort.
