Terms of service
Room Booking Policy
By booking a room, you agree to the policies outlined in our booking engine, pre-check-in software, and website. We encourage you to review the policies below carefully before completing your reservation.
GENERAL
- Casa Oliver Hotel & Resort is a “No-Contact Hotel”. However, we are on the property 24/7 and available for any and all legitimate immediate needs by calling (760) 323-7505.
- For Medical Emergencies call 911 first and then notify the hotel.
- This property is privately owned and not a public facility.
- The management reserves the right to refuse service to anyone and to have anyone that is not willing to abide by our policies to leave for the comfort of other Guests.
- Management will not be responsible for accidents, injuries to guests.
- Management will not be responsible for any items or valuables left in a room(s). THERE ARE NO SAFES IN ROOMS. Please keep your valuables in your car.
- Early check-ins and late check-outs are available upon request, subject to availability.
ROOM CAPACITY
- Guest rooms can accommodate a maximum of 2 people per room except for our Buddy Rooms, which have two king-sized beds, these rooms can accommodate 4 Guests.
CAN I HAVE VISITORS?
- Casa Oliver Hotel & Resort stands as one of the few Gay hotels within the Coachella Valley that provides day passes, night passes and weekend passes. All visitors, including guests, massage therapists, and other service providers, must register at the front desk with a valid ID and purchase a pass to access the premises. Challenging this policy is strictly prohibited and will not be tolerated under any circumstances. Additionally, it may affect your ability to make future reservations.
GUEST SERVICES
- Additional towels, bedding, and toiletries are available upon request between 8 AM and 3 PM.
SMOKING
- Smoking is strictly prohibited in all rooms. A $250 fee will be applied to anyone who violates this policy.
PETS
- A nonrefundable pet fee applies for pets weighing 30 lbs. or less. If your dog weighs more than 30 lbs., please contact management at (760) 323-7505 for special consideration. Unapproved pets brought onto the property will incur a $250 fee.
- We kindly ask our valued guests to clean up after their pets, both in the room and in common areas. Failure to follow these guidelines will result in an additional $250 fine.
- Additionally, if your dog’s barking becomes disruptive and leads to multiple complaints from other guests, we may need to request that you arrange alternative accommodations for your pet for the remainder of your stay. Thank you for your understanding and cooperation in ensuring a pleasant experience for all our guests.
TRANSACTION
- When you book a reservation at Casa Oliver Hotel & Resort, the cost of the first night, including taxes and fees, will be charged upfront. The remaining balance will be charged either 7 days prior to your arrival or on the day of check-in for same-day bookings.
- Once a credit card has been verified and charged for the room booking, it cannot be modified during your stay for security reasons. However, you are welcome to use different cards for additional services requested during your stay.
- ID and credit card will be verified before your check in. If we detect any signs of potential fraudulent activity, your reservation will be immediately canceled, and access to the property will be denied. A partial refund will be issued to your card. Please note that the processing fees from the original payment are non-refundable.
CANCELLATION & REFUND POLICY
- We require a 7 day advance notice to cancel your reservation to avoid your stay being charged in full. Your initial deposit will NOT be refunded. Please do not book reservations that you may not intend to keep. Repeated cancellations or cancellations without reason may affect your ability to make future bookings.
RESPECT
- Because we offer day/night/weekend passes we can have an unusual large amount of individuals on our property, making it a lot of fun, but also attracting those who may feel that they can get away with more than they can at other hotels; even guests that feel they can be unreasonable in their “demands” – THEY CANNOT. We will eject anyone who is making management or the stay of other guests uncomfortable without hesitation and possibly without refund(s).
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE
- Casa Oliver Hotel & Resort reserves the right to amend its terms and conditions at any time without prior notice. By entering the premises, booking a room, or purchasing a pass, you confirm that you have read and agree to these terms.
- You can review our terms and conditions at any time during the online booking process or on our website at https://casaoliverhotel.com/terms-of-service/. These terms must also be acknowledged and signed as part of the online self-check-in process.
Resort Pass Policies
Before purchasing a pass, we kindly ask you to review our policies outlined below.
Cancellation & refund policy
No refunds, credits or transfers. Prices may vary for special events and holiday weekends.
Non-Refundable and Non-Returnable Items:
- Resort Passes
- Tickets
- Gift cards
- Downloadable software products
- Certain health and personal care items
No in/out privileges
Resort Passes provide single-entry access to the property. If you leave, a new pass will be required for re-entry.
Legal Disclaimer and Release of Liability
1. Assumption of Risk and Release of Liability
By entering the premises of Casa Oliver Hotel and Resort and The Maze (hereinafter referred to as “the Property”), you, as a guest, visitor, or ticket purchaser, voluntarily assume all risks associated with your presence, participation, and activities on the Property. These risks may include but are not limited to:
- Injury from physical activities, attractions, or equipment;
- Injury caused by other patrons, environmental conditions, or unforeseen events;
- Damage, loss, or theft of personal property.
You expressly agree that Casa Oliver Hotel and Resort, The Maze, its owners, operators, employees, agents, affiliates, and contractors (collectively “the Released Parties”) shall not be held liable for any injury, loss, or damage to persons or personal properties (including vehicles), whether caused by negligence, accident, or otherwise, to the fullest extent permitted by law.
2. Inherent Risk Acknowledgment
Participation in activities, attractions, and experiences at the Property involves inherent risks that cannot be eliminated regardless of the care taken. These risks include but are not limited to:
- Uneven terrain, low lighting, and other environmental hazards,
- Physical challenges presented by attractions and event setups,
- Contact with other guests, employees, or participants in crowded areas,
- Situations beyond the control of the Released Parties, such as acts of nature or equipment failure.
By entering the Property, you acknowledge and accept that these inherent risks exist and that participation in activities is voluntary.
3. Guest Responsibilities
Guests are required to adhere to all posted rules, instructions, and staff directives. Failure to comply may result in immediate removal from the Property without refund or compensation.
4. Search Policy
By entering the Property or purchasing a pass (ticket) for entry, you consent to the following:
- Search of my Person: I consent to the search of my person.
- Search of Possessions: Your bags, lockers, vehicles, and any other property brought onto the premises may be subject to search at any time for any reason.
- Refusal of Search: Refusal to comply with a search request will result in removal from the Property and permanent expulsion without refund.
- Prohibited Items: Any items deemed dangerous, illegal, or in violation of Property policies will be confiscated. Legal authorities may be contacted when necessary.
5. Surveillance and Monitoring
By entering the Property, you acknowledge and consent to the following:
- Video and Audio Surveillance: All areas of the Property, including but not limited to interior and exterior spaces, common areas, parking lots, and event venues, are subject to 24/7 video and audio surveillance for safety, security, and operational purposes.
- Facial Recognition and AI Monitoring: The Property utilizes facial recognition technology and artificial intelligence monitoring systems to enhance security, prevent unauthorized access, and ensure the safety of all guests and staff.
- Data Collection and Use: Data collected through these systems may include video and audio recordings, facial recognition data, and other monitoring outputs. This data may be stored securely and used in accordance with applicable laws for purposes such as security, investigations, and operational improvement.
- Release of Liability: By entering the Property, you release Casa Oliver Hotel and Resort, The Maze, and all associated parties from any claims related to the use, collection, or storage of surveillance data, including but not limited to privacy violations, data breaches, or misidentification.
Refusal to accept these terms will result in denial of entry or removal from the Property.
6. Photography, Videography, and Publicity
By entering the Property, you grant Casa Oliver Hotel and Resort and The Maze the irrevocable right to use your likeness in any photographs, videos, or other recordings taken during your visit for marketing, promotional, or any other lawful purposes without compensation.
7. Force Majeure
The Released Parties shall not be held liable for failure to provide access or services due to events beyond their control, including but not limited to acts of God, pandemics, extreme weather, or other unforeseen circumstances.
8. Indemnification
You agree to indemnify and hold harmless the Released Parties from any claims, lawsuits, or damages resulting from your actions or behavior while on the Property.
9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of The State Of California, County Of Riverside, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts therein.
10. Additional terms
- I acknowledge that this resort visitor pass grants me access to all resort grounds and amenities, except for rooms and areas exclusively reserved for hotel guests with bookings.
- I acknowledge that all illegal activities, including the use of prohibited substances, are strictly forbidden and will be reported to law enforcement.
- Food and beverages are not included, except during special events.
- Certain areas of the resort may be temporarily unavailable due to cleaning, maintenance, or private events.
- Outdoor furniture and equipment may not be provided.
- Casa Oliver Hotel & Resort is a clothing-optional destination designed specifically for the gay men’s community. I am comfortable with both nudity and homosexuality.
- Intimate activities are allowed only in private rooms.
This is a privately owned facility, not open to the public. Management reserves the right to deny service to anyone who refuses to comply with our policies, ensuring the comfort and enjoyment of all guests. Anyone who violates these rules will be removed from the property without a refund and will receive a permanent ban from Casa Oliver Hotel & Resort.
By purchasing a resort pass (ticket), making a reservation, or entering the Property, you acknowledge that you have read, understood, and agreed to the terms of this Legal Disclaimer and agreed to the terms of this Legal Disclaimer and Release of Liability.
Return and Exchange Policy
We accept returns exclusively for defective products. Exchanges are available only if the product is returned in its original condition, complete with the initial packaging. Please note that all shipping and handling fees associated with returns or exchanges must be covered by the customer.
Additionally, tickets and resort passes are non-exchangeable and non-transferable under any circumstances.
Thank you for your understanding and cooperation.